Valid Exam Energy-and-Utilities-Cloud Braindumps | Latest Energy-and-Utilities-Cloud Exam Papers
Valid Exam Energy-and-Utilities-Cloud Braindumps | Latest Energy-and-Utilities-Cloud Exam Papers
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Tags: Valid Exam Energy-and-Utilities-Cloud Braindumps, Latest Energy-and-Utilities-Cloud Exam Papers, Energy-and-Utilities-Cloud Exam Guide, Energy-and-Utilities-Cloud Latest Test Questions, Latest Energy-and-Utilities-Cloud Test Format
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Latest Energy-and-Utilities-Cloud Exam Papers & Energy-and-Utilities-Cloud Exam Guide
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q48-Q53):
NEW QUESTION # 48
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?
- A. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
- B. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
- C. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
- D. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
Answer: D
Explanation:
implementations simple and easy
Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/
NEW QUESTION # 49
The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?
- A. The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
- B. An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature
- C. An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
- D. An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
Answer: B,C
Explanation:
In managing the lifecycle of new contracts in Salesforce and integrating with DocuSign for eSignatures, the use of OmniStudio tools is pivotal. An OmniScript can be configured to include a DocuSign Envelope action, which facilitates the emailing of the contract for signature. Additionally, an Integration Procedure with a DocuSign Signature action can be called from an OmniScript, providing a streamlined method to integrate Salesforce with DocuSign and automate the contract signature process. These features leverage the capabilities of OmniStudio to offer flexible and customizable solutions for contract management and eSignature processes, enhancing efficiency and user experience.References= Salesforce OmniStudio, including OmniScripts and Integration Procedures, provides comprehensive capabilities for integrating Salesforce applications with external services like DocuSign. The Salesforce documentation on OmniStudio tools offers guidance on configuring these features to streamline business processes
NEW QUESTION # 50
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Work with an external debt collection agency to ensure customers pay their outstanding amount.
- B. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
- C. Use the Create Payment Plan action in the Contact Center Console.
- D. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
Answer: C
NEW QUESTION # 51
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?
- A. A picklist field can be added to the Prodoct2 object
- B. A picklist attribute can be configured and associated to the base object type.
- C. A Velocity Picklist can be configured and related to Produc12 object
- D. A picklist attribute can be configured and associated to each product individual Report this page